Contacts

The NPACI Consultants are available to assist users with issues related to NPACKage and the NPACI grid.

Web:

• Password Problems
  
• Other Problems/Questions (consultants respond to questions submitted via the web Monday through Friday from 5:00 am - 5:00 pm Pacific Time)

E-mail:

consult@npaci.edu

Telephone:

Telephone Consulting is available Monday through Friday from 9:00 am - 5:00 pm Pacific Time via the following numbers:

858-534-5100 or
866-336-2357 (domestic toll free number)

Information to Provide:

To help us answer your question, please provide the following when contacting NPACI Consulting:

• Your NPACI login
  
• The specific resources you are using; if you are not running on the NPACI grid, include hardware information (hardware platform, operating system, OS version, etc)
  
• The software (NPACKage components, compiler, application, library, etc.) you are using, including any options/arguments
  
• What you are trying to accomplish and how you are trying to accomplish it
  
• The exact error message or output you receive